Service Level Agreements
A service level agreement (SLA) gives you peace of mind. SLAs give you access to our support desk, after hours support and give you guaranteed response times. SLAs help provide a high level of IT continuity for business critical IT infrastructure. Benefits of SLAs include:
- All the benefits of a Maintenance Agreement
- Support Help Desk form 8:00am – 5:30pm
- After hours support available
- 24/7 Monitoring of IT equipment
- Guaranteed response times
- Discounted hourly rates for MACs (Moves, Adds, Changes)
- and more…
Pricing
From $450 per month.
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If you would like to know more about our SLAs and how we differ from the competition, contact Layer3.
